Whale - AquaSmart Replacement Filter | Water Filter

We offer a 30-day return window from the day you receive your item.

To be eligible, items must be:

• Unused, with tags
• In original packaging
• Accompanied by proof of purchase

To start a return, please click here.

Return address: That Leisure Shop, A370, Hewish, BS24 6RT

Please don’t send items back without requesting a return first, as they won’t be accepted.

Damaged or incorrect items

Please check your order on arrival. If there is an issue, contact us straight away so we can help resolve things.

Non-returnable items

We can’t accept returns on:

• Perishables (food, flowers, plants)
• Custom or personalised items
  
• Hazardous materials or flammable liquids
• Sale items or gift cards

Please get in touch if you have questions or concerns about your specific item.

Refunds

We’ll confirm once we’ve received and checked your return. If approved, you’ll be refunded to your original payment method within 10 business days.

Need help? Don't hesitate to get in touch.

Our team works hard to get you your order as swiftly and safely as possible.

UK Mainland

Standard Shipping – £4.99 (2–7 working days)

Free Shipping – When you spend over £75 (2–7 working days)

Channel Islands, Isle of Man & Jersey

Standard Shipping – £9.99 (3–11 working days)

Ireland & Europe 

Standard Shipping – £19.99 (3–11 working days)

Customs & Import Duties

Orders shipped to Southern Ireland and other European destinations may be subject to local customs charges, import taxes, or duties. These charges are set by your country’s customs authority and are not included in our prices or shipping costs.

Customers are responsible for checking their local tariff regulations and for paying any applicable charges upon delivery.

That Leisure Shop is not responsible for customs fees, import taxes, or duties.

If a parcel is refused or returned due to unpaid customs charges, the original delivery cost will not be refunded.

🚫 Collection Only Items

Some items, like leisure batteries and gas, can’t be posted and are only available for collection in-store. If you accidentally check out for delivery, we’ll be in touch to arrange pickup instead.

Need help? Don't hesitate to get in touch.